The Guangzhou-Shenzhen-Hong Kong Express Rail Link (XRL) will start operating on Sept 23rd. When XRL tickets went on sale on September 10th, the first train from Hong Kong West to Shenzhen North sold out within half an hour.
Before boarding, passengers must collect paper tickets. Tickets purchased on the Chinese mainland must be collected in the mainland. The same is true of Hong Kong.
According to regulations, passengers only have one chance to change their tickets within the booking period. Moreover, after exchange tickets are non-refundable. Passengers who travel earlier or later than the time printed on the ticket will be treated as if travelling without tickets.
The Vibrant Express (Photo: Xinhua)
Please note that passengers who over travel, and arrive at Hong Kong West Kowloon station will be face a surcharge for travelling without the relevant ticket.
In this case, 1,500 HK dollars will be charged for tickets from all stations on the XRL to Hong Kong West Kowloon station, and 3,000 HK dollars will be charged for tickets from other destinations on the mainland to Hong Kong West Kowloon station. If the departure station is unclear, the passenger will be charged the maximum fare of 3,000 HK dollars.
Hong Kong West Kowloon station (Photo: Xinhua)
The XRL runs from Hong Kong West Kowloon Station north to 44 major cities including Beijing, Shanghai, Guangzhou, Shenzhen and more. Journey time will be reduced to just 14-minutes to Shenzhen Futian Station and a 47-minutes to Guangzhou South Station.
Affected by typhoon ‘Mangkhut’, China Railway Guangzhou Group Co., Ltd has stopped selling tickets from September 16th to 18th for:
Guangzhou-Shenzhen-Hong Kong high-speed rail,
Shenzhen-Hangzhou high-speed rail,
Guangzhou-Shenzhen intercity train,
Guangzhou-Zhuhai intercity train,
and for all trains from Hunan Province to Guangzhou, Shenzhen, Zhuhai