Have you bought anything in the crazy shopping sprees Double 11 and Double 12? People love Taobao and Tmall but it might be a bit trouble when you want to return the things you don’t want. So here’s a guide for you. 

Luckily, Taobao has a fairly simple and straightforward return policy. It makes the process really simple, allowing you to return your item for any number of reasons from “it never shipped” to “I don’t like the color”. 

First thing first, get the policy clear. 

You’ll most likely come across two main types of return policies on the item page. 

• No Reason Return within 7 Days (七天无理由退换) 
• Return within 15 Days (15天退货)

It’s quite straight forward. “No Reason Return within 7 Days” means that you can return the item without any reason within 7 days after you receive it. 

As for “Return within 15 Days”, that means you still can return the item, but reason for the return is necessary. 

Return shipping fee is not required if you have bought Shipping Insurance (运费险). 

STEPS

1. Go to “My Taobao” (我的淘宝) 
2. Click on “Not Received “(待收货) and locate the item
3. Confirm receipt of the Item (确认收货)
4. Click on “Review” (评价)
5. Locate and click on the item you want to return 
6. Click “Apply for After-Sale Service” (申请售后)

    

   You’ll be shown two options at this step:
   a. I Want to Make a Refund (我要退款)
   b. Refund and Return Item (退款/退货) 
   “Refund and Return Item” is what you need. The first one is only relevant if you think your item has been lost in transit. 
   

7. Click on “Return Money/Return Goods” (退款/退货)
8. Locate and click on the item you want to return 
9. Click on “Item Status” (货物状态). 
10. Click on “Item received” (已收到货) 

Then you need to choose a reason for return. The optional reasons include: 

• Return shipping cost (退运费) 
• Package/item damaged/dirty/broken/misshaped (包装/商品破损/污渍/裂痕/变形)
• Material not as described (材质与商品描述不符)
• Size not as described (大小/尺寸与商品描述不符)
• Bad quality (质量问题)
• Missing item (少件/漏发)
• Color/ pattern/ style not as described (颜色/图案/款式与商品描述不符)
• Crudely made/ flawed (做工粗糙/有瑕疵)
• Wrong item (卖家发错货)
• Time of manufacture/expiry date not as described (生产日期/保质期与商品描述不符)

Once the refund has been approved, you’ll be able to see the option of “I Want To Post An Item” (我要寄件). Click on it. 

Then you can contact delivery carrier to send the item back to the sellers. Don’t forget to ask for the seller’s address. 

 

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On Dec 17, HACOS will hold a seminar to introduce you two new ways to collect and settle FX. Please contact Lucy to know more info and get free ticket! 

 

First come, first served due to the limited quantities available. Regular price of the ticket is 199 yuan. 

 

 

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SOURCE | Smart Shanghai / TBT

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